Processing & Shipping

At Pure Soul, we are committed to delivering a seamless shopping experience. Please take a moment to review our Processing & Shipping Policy for valuable information on order processing, shipping times, and out-of-stock items.

Order Processing:

- Orders placed before 10:00 AM PST on business days (Monday to Friday) will be processed and prepared for shipment the same day.

- Orders placed after 12:00 PM PST on business days (Monday to Friday) will be processed the next business day.

Out-of-Stock Items:

- While we make every effort to maintain accurate inventory levels, there may be instances when items become temporarily out of stock.

- If any part of your order is out of stock, we will promptly notify you via email or phone.

You will be given the option to: A. Wait for the item to become available and ship it separately (if applicable). B. Choose a suitable replacement product, if available. C. Cancel the out-of-stock item from your order and receive a refund for the corresponding amount.

Shipping Times:

- We offer various shipping options, each with its own estimated delivery time, which you can select at checkout.

- Once your order has been processed, you will receive a shipping confirmation with tracking information to monitor the progress of your delivery.

Weekend and Holiday Orders:

- Orders placed on weekends (Saturday and Sunday) and national holidays will be processed on the following business day.

Correcting Address Information:

- If you realize that the shipping address is incorrect or needs to be updated before the item is reshipped, please contact our team immediately to make the necessary corrections.

We appreciate your understanding and cooperation in adhering to our Processing & Shipping Policies. It is our goal to ensure that your orders reach you in a timely and accurate manner. This policy is subject to updates, and any changes will be reflected here. Thank you for choosing Pure Soul.