Returns & Refunds

At Pure Soul, we strive to ensure your complete satisfaction with every purchase. While we do not offer free returns, we are committed to resolving any issues that may arise with your order. Please review our return policy below:

Contact Us First: If you encounter any problems with your order or receive a product that does not meet your expectations, please reach out to our team immediately. We are here to assist you and find a suitable solution.

Eligibility for Returns: We accept returns for the following reasons:

  • It is submitted within 30 days from the date of purchase.
  • The product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.

Non-Returnable and Non-Exchangeable Items:

  • Certain items are non-returnable and non-exchangeable for health and safety reasons, including but not limited to: Custom or personalized items, sale or clearance items, and gift cards

How to Contact Us: You can reach our team through the contact form or through our Instagram @PureSoulBoutique

Upon contacting us, we will guide you through the return process, which may include providing photos or descriptions of the issue with the product. Our dedicated team will assess your situation and provide a resolution, which may include:

  • Replacement of the product
  • Refund of the purchase price

The resolution offered will be based on the specific circumstances of your case.

Return Shipping Costs: You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the product to us.

Refund Process

Refunds will be issued using the same payment method used for the original purchase. It may take 3-5 business days for the refund to appear in your account, depending on your financial institution.

Updates to the Return Policy

We reserve the right to update our return policy at any time. Any changes will be posted on our website.

Pure Soul is committed to ensuring that your shopping experience is nothing less than exceptional. We are here to assist you in the event of any issues with your order. Please do not hesitate to contact us with any questions or concerns. Thank you for choosing us for your spiritual & wellness needs.